Support : fgretail

Black Friday 2024
- FAQs
  FAQs
  Black Friday - I'm thinking of ordering, how do I qualify?
  With our Black Friday promotion you can receive a Black Friday voucher to spend on future purchases by placing a qualifying order.
  You must use the same email address/account when placing qualifying order.
  There is a limit on the amount of vouchers you can qualify for (please see the Terms & Conditions for further details).
  There are no brand exclusions and the spend can be inclusive of full price and/or sale items.
  Please note that qualifying spend does not apply to:
  Orders placed before or after the Promotion Period
  Pre-order items
  GAME consoles
  The full value of any purchase made using another promotion or discount code (e.g where a product is subject to a buy one get one free offer or discounted, only the amount paid will be included in the Qualified Spend)
  The value of any gift card, voucher or credit note
  The purchase of any gift card
  Delivery charges
  If items from a qualifying order are cancelled for a reason not requested by you this does not affect your eligibility. However, if a cancelation is requested by you, this will affect your eligibility.
  The promotion will run from 22nd November 2024 until 11:59pm 5th December 2024.
  The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.
  
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  Black Friday - I've placed my order, when will I get my voucher?
  For Online Orders:
  Here is what to expect after placing your order...
  Once the Black Friday promotion ends (from 5th December 2024), we will automatically assess your order to confirm if it qualifies for the promotion.
  We will send a further email to you at that time to confirm if you qualified.
  If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 9th December 2024 (please allow up to 7 working days from the date of order dispatch/ collection).
  Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.
  For In-Store Orders:
  You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers.
  Your Black Friday voucher can be redeemed when shopping online or in-Store from 9th December 2024, and it will remain valid for two years.
  
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  Black Friday - Did my order qualify?
  If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria-
  Your order was placed between 00:01 (GMT) 22nd November 2024 and 23:59 (GMT) 5th December 2024, with a total above the qualifying amount (see Terms & Conditions).
  Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total.
  GAME consoles are also excluded from the qualifying total. If included in your order, their value will not be counted.
  The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply.
  You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit.
  All Vouchers are valid from 9th December 2024 for two years.
  The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.
  Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.
  
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  Black Friday - When can I use the Black Friday voucher?
  
  Black Friday vouchers can be used from 9th December 2024 & will be valid for 2 years.
  You can redeem your voucher when shopping online or in-store.
  
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  Black Friday - What if I return an item?
  
  If an order qualifies for a Black Friday voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend.
  If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return.
  
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What do you need help with?

Black Friday - I've placed my order, when will I get my voucher?

For Online Orders:

Here is what to expect after placing your order...

Once the Black Friday promotion ends (from 5th December 2024), we will automatically assess your order to confirm if it qualifies for the promotion.
We will send a further email to you at that time to confirm if you qualified.
If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 9th December 2024 (please allow up to 7 working days from the date of order dispatch/ collection).

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.

For In-Store Orders:

You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers.

Your Black Friday voucher can be redeemed when shopping online or in-Store from 9th December 2024, and it will remain valid for two years.

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